Refund policy
Return & Refund Policy
At GlowKind Skin Care, your satisfaction is our priority. Please read our policy carefully before making a purchase.
Return Window We accept return requests within 30 days of the delivery date. Items requested after 30 days will not be eligible for a return or refund.
Eligible Items To be eligible for a return, items must be unused, unopened, and in their original packaging. Due to the nature of skincare and personal care products, we cannot accept returns on opened or used items unless the product arrived damaged or defective.
Non-Returnable Items
- Opened or used skincare, body care, or hair care products
- Items marked as final sale
- Gift cards
Damaged or Defective Items If your order arrived damaged, defective, or incorrect, please contact us within 7 days of delivery at [your email] with photos of the item and packaging. We will arrange a replacement or full refund at no cost to you.
Return Shipping Customers are responsible for return shipping costs unless the item is damaged or defective. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
How to Initiate a Return Email us at info@glowkind.com with your order number and reason for return. Our team will respond within 2 business days with instructions.